FREQUENTLY ASKED QUESTIONS

About lum e-bikes

  • An E-Bike, or electric bike, is a bicycle equipped with an electric motor that assists with pedaling. This assistance can be used to tackle hills, headwinds, or simply reduce the effort required to ride, making cycling more accessible and enjoyable for people of all fitness levels and ages.

  • E-Bikes are powered by rechargeable batteries and electric motors. When you pedal, the motor engages and provides additional power to help you ride. Most E-Bikes allow you to control the amount of assistance via handlebar-mounted controls, giving you the ability to switch between different levels of power.

  • The range of an E-Bike depends on several factors, including the battery capacity, level of motor assistance, terrain, rider weight, and riding style. On average, our E-Bikes can travel between 50 to 100 kilometers on a single charge. Specific range information for each model can be found on our product pages.

  • Charging times vary based on the battery capacity and the charger used. Typically, it takes about 4 to 6 hours to fully charge a battery from empty. We recommend charging the battery after every ride to ensure it's ready for your next adventure.

  • E-Bike regulations vary by location. In many places, E-Bikes are treated similarly to traditional bicycles, but there may be specific rules regarding maximum speed, motor power, and where they can be ridden. We encourage you to check your local laws and regulations to ensure compliance.

  • E-Bikes require regular maintenance like traditional bicycles, such as checking tire pressure, lubricating the chain, and ensuring the brakes are functioning properly. Additionally, you'll need to maintain the battery and electrical components by keeping them clean and dry. We recommend regular check-ups at a certified E-Bike service center.

  • Yes, most E-Bikes are designed to be water-resistant and can be ridden in light rain. However, we advise against exposing the electrical components to heavy rain or submerging the bike in water. Always dry your E-Bike after riding in wet conditions to maintain its longevity.

  • Consider what you plan to use your E-Bike for, such as commuting, recreational riding, or off-road adventures. Look at factors like motor power, battery capacity, frame style, and additional features that match your needs. Our Product Page provides detailed specifications and comparisons to help you make an informed decision. If you need further assistance, our customer support team is here to help!

  • Absolutely! We recommend test riding an E-Bike to ensure it fits your needs and preferences. You can find your nearest LUM dealer.

Payment & Shipping

  • The following payment methods are accepted: Visa, MasterCard, American Express, debit cards, PayPal, and Apple Pay.

  • We are able to ship globally from one of our distribution centers in Asia or Europe. We offer various shipping options to suit your needs with international carriers such as UPS, FedEx, or DHL. Please note any shipping restrictions that may apply to certain locations. Customers can easily track their orders using the tracking information provided via email once the order has been shipped.

LUM E-Bike Manufacturer's Warranty

Warranty Coverage:
LUM warrants each new e-bike to be free from defects in materials and workmanship for a period of 2 years from the date of purchase by the original owner or until the e-bike reaches 700km, whichever occurs first. This warranty is applicable only to the original owner and is non-transferable.

Warranty Claim Process:
In the event of a defect covered by this warranty, the original owner must promptly notify LUM by contacting our customer service department at info@lumebike.com. Proof of purchase and a description of the problem are required to initiate a warranty claim. Upon approval of the claim, LUM will, at its sole discretion, repair or replace the defective part(s) or e-bike.

Warranty Exclusions:
This warranty does not cover damages resulting from normal wear and tear, improper assembly or maintenance, accidents, misuse, neglect, or damage caused by modifications, alterations, or unauthorized repair. Additionally, consumable parts such as tires, brake pads, and batteries are not covered under this warranty. Damage caused by extreme weather conditions, including but not limited to exposure to excessive heat, cold, moisture, or sunlight, is also excluded from coverage.

Battery Warranty:
The battery included with the e-bike is covered by a separate warranty. The battery warranty period is 2 years from the date of purchase by the original owner or until the e-bike reaches 700km, whichever occurs first. During the warranty period, LUM will replace a defective battery at no charge. Normal degradation of battery capacity over time is not considered a defect and is not covered under warranty.

Limitation of Liability:
To the extent permitted by law, LUM shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the e-bike, even if LUM has been advised of the possibility of such damages. LUM's liability under this warranty is limited solely to the repair or replacement of defective parts.

Statutory Rights:
This warranty gives you specific legal rights, and you may also have other rights which vary from country to country. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Voiding of Warranty:
The warranty will be void if the e-bike is used for commercial purposes, rented, leased, or used in any manner not intended by LUM. Additionally, any modifications or alterations made to the e-bike not authorized by LUM will void this warranty.

Transferability:
This warranty is non-transferable and applies only to the original owner who purchased the e-bike from LUM or an authorized LUM dealer or retailer.