The following payment methods are accepted: Visa, MasterCard, American Express, debit cards, PayPal, and Apple Pay.

We are able to ship globally from one of our distribution centers in Asia or Europe. We offer various shipping options to suit your needs with international carriers such as UPS, FedEx, or USPS. Please note any shipping restrictions that may apply to certain locations. Customers can easily track their orders using the tracking information provided via email once the order has been shipped.

An E-Bike, or electric bike, is a bicycle equipped with an electric motor that assists with pedaling. This assistance can be used to tackle hills, headwinds, or simply reduce the effort required to ride, making cycling more accessible and enjoyable for people of all fitness levels and ages.

E-Bikes are powered by rechargeable batteries and electric motors. When you pedal, the motor engages and provides additional power to help you ride. Most E-Bikes allow you to control the amount of assistance via handlebar-mounted controls, giving you the ability to switch between different levels of power.

The range of an E-Bike depends on several factors, including the battery capacity, level of motor assistance, terrain, rider weight, and riding style. On average, our E-Bikes can travel between 50 to 100 kilometers on a single charge. Specific range information for each model can be found on our product pages.

Charging times vary based on the battery capacity and the charger used. Typically, it takes about 4 to 6 hours to fully charge a battery from empty. We recommend charging the battery after every ride to ensure it's ready for your next adventure.

E-Bike regulations vary by location. In many places, E-Bikes are treated similarly to traditional bicycles, but there may be specific rules regarding maximum speed, motor power, and where they can be ridden. We encourage you to check your local laws and regulations to ensure compliance.

E-Bikes require regular maintenance like traditional bicycles, such as checking tire pressure, lubricating the chain, and ensuring the brakes are functioning properly. Additionally, you'll need to maintain the battery and electrical components by keeping them clean and dry. We recommend regular check-ups at a certified E-Bike service center.

Yes, most E-Bikes are designed to be water-resistant and can be ridden in light rain. However, we advise against exposing the electrical components to heavy rain or submerging the bike in water. Always dry your E-Bike after riding in wet conditions to maintain its longevity.

Consider what you plan to use your E-Bike for, such as commuting, recreational riding, or off-road adventures. Look at factors like motor power, battery capacity, frame style, and additional features that match your needs. Our Product Page provides detailed specifications and comparisons to help you make an informed decision. If you need further assistance, our customer support team is here to help!

Absolutely! We recommend test riding an E-Bike to ensure it fits your needs and preferences. You can find your nearest LUM dealer.